TextileCost
Legal

Terms of Service

Plain-language terms covering your subscription, your data, and what we each owe the other. If something is unclear, email us.

1. Agreement

By creating an account or using TextileCost (the “Service”), you agree to these Terms of Service (“Terms”) on behalf of yourself and, where applicable, the company workspace you administer (“you” or “Customer”). If you do not agree, do not use the Service.

The Service is operated by TextileCost(“TextileCost”, “we”, or “us”).

2. The Service

TextileCost is a cloud-based costing platform for textile manufacturers and exporters. It lets you cost garment and fabric styles, generate buyer-ready PPTs, send enquiry emails, and manage buyer and team records, all from a single workspace.

The Service is available as two subscription plans:

  • Cloud: we host your workspace on TextileCost’s shared Supabase project. Your data is isolated by Row-Level Security policies tied to your company_id.
  • Enterprise: you supply your own Supabase project credentials. All business data is stored in your own database; TextileCost only stores the routing information required to direct your workspace to your Supabase instance.

3. Account registration

  • You must provide a valid email address and choose a unique workspace slug. The slug becomes part of your subdomain (e.g., acme.textilecost.com) and cannot be changed after signup.
  • You are responsible for keeping your account credentials confidential. You are responsible for all activity that occurs under your account.
  • Workspace admins may invite additional team members. Each invited user must accept the invitation (links expire after 7 days) before they can access the workspace. Admins are responsible for managing team access appropriately.
  • One workspace per subscription. Separate workspaces require separate subscriptions.

4. Free trial

New accounts receive a 14-day free trial with full access to all features. No credit card is required to start. At the end of the trial, you must subscribe to a paid plan to continue. Trial workspaces that are not converted to paid plans within 30 days of trial expiry may be permanently deleted.

5. Subscriptions and billing

  • Subscriptions are billed monthly in advance at the rates shown on the Pricing page. Prices are in Indian Rupees (INR) unless otherwise stated.
  • You authorise us (or our payment processor) to charge your payment method on a recurring basis until you cancel.
  • All fees are non-refundable except where required by applicable law. If you cancel mid-period, access continues until the end of the current billing period.
  • We may change prices with 30 days’ notice. Continued use after the change takes effect constitutes acceptance of the new price.
  • You are responsible for all applicable taxes on top of the subscription fee.

6. Acceptable use

You may use the Service only for lawful purposes related to your textile manufacturing or export business. You must not:

  • Use the Service to store, transmit, or generate unlawful, harmful, or deceptive content.
  • Attempt to reverse-engineer, decompile, or extract the source code of the Service.
  • Use the Service in any way that could disable, overburden, or impair its infrastructure.
  • Share your account credentials with parties outside your organisation or resell access to the Service.
  • Attempt to access another workspace’s data or circumvent tenant-isolation controls.
  • Send bulk unsolicited email through the enquiry-email feature. It is designed for transactional business enquiries to known buyers only.
  • Use the Enterprise setup wizard to register a workspace that points to a Supabase project you do not own or are not authorised to administer.

We reserve the right to suspend or terminate any account that violates these rules, with or without notice depending on severity.

7. Your data

You own your data. All costing records, style information, buyer data, uploaded photos, and pattern files you store in the Service remain yours. We do not claim any ownership over Customer Content.

You grant TextileCost a limited, non-exclusive licence to store, process, and transmit your data solely to provide the Service to you. This licence terminates when you delete your workspace or your subscription ends and the retention period passes.

You can export a full backup of all your data at any time from the Data Management page; styles, photos, pattern files, and buyer records are included in the ZIP. We encourage you to keep regular backups.

You are responsible for ensuring that any data you upload (including photos and pattern files) does not infringe third-party intellectual property rights and that you have the right to store and share it.

8. Enterprise mode

In Enterprise mode, your business data never passes through TextileCost servers. You are the data controller for your own Supabase project. You are responsible for:

  • Maintaining your Supabase account and keeping it active.
  • Securing your Supabase credentials (project URL, anon key, service role key).
  • Complying with Supabase’s terms of service and acceptable use policy.
  • Any data processing obligations arising from your own applicable privacy laws (e.g., GDPR if you have EU employees or customers).

TextileCost is not responsible for data loss or security incidents originating within your self-managed Supabase project.

9. User roles and team management

Workspace administrators may assign the following roles to team members:

  • Admin: full access including user management, settings, and data export.
  • Merchandiser: create, edit, and cost styles; send enquiry emails.
  • Photographer: upload and manage style photographs.
  • Pattern Master: upload and manage pattern files.

The workspace admin is responsible for the actions of all users in their workspace and for removing access when a team member leaves the organisation.

10. Intellectual property

The TextileCost application, brand, design, and underlying code are the intellectual property of TextileCost. Nothing in these Terms grants you any rights in TextileCost’s intellectual property except the limited right to use the Service as described here.

PowerPoint presentations and Excel exports generated by the Service from your data are yours. We do not retain copies of generated documents.

11. Confidentiality

Costing data is commercially sensitive. We treat Customer Content as confidential and will not disclose it to third parties except as required to provide the Service (see our Privacy Policy) or as compelled by law. TextileCost employees with access to production infrastructure are bound by confidentiality obligations.

12. Disclaimers

THE SERVICE IS PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE, UNINTERRUPTED, OR SECURE, OR THAT DEFECTS WILL BE CORRECTED.

Costing calculations are based on the data you enter. You are responsible for verifying that outputs (cost sheets, quotation prices, FX rates) are accurate before using them in commercial negotiations. TextileCost is not liable for business decisions made on the basis of the Service’s outputs.

13. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, TEXTILECOST SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST DATA, OR LOSS OF BUSINESS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM.

14. Indemnification

You agree to indemnify and hold harmless TextileCost and its affiliates from any claim, demand, or damage (including reasonable legal fees) arising from: (a) your use of the Service in violation of these Terms; (b) Customer Content you submit; or (c) your violation of applicable law.

15. Suspension and termination

  • By you: cancel your subscription at any time from workspace settings. Access continues until the end of the billing period.
  • By us for non-payment: we will notify you by email before suspending access. You have 14 days from suspension to settle outstanding amounts before data deletion.
  • By us for breach: we may suspend or terminate immediately for violation of the acceptable-use policy, with notice where practicable.
  • Data on termination: after your subscription ends we retain your data for 30 days. You may export a backup during this window. After 30 days all workspace data is permanently deleted from our servers.

16. Service availability

We target high availability but do not guarantee any specific uptime SLA on the Cloud plan. We perform scheduled maintenance with advance notice where possible. Enterprise customers should review Supabase’s own SLAs for their self-managed project.

17. Changes to the Terms or Service

We may update these Terms at any time. For material changes, we will notify workspace admins by email at least 14 days before the new Terms take effect. Continued use after the effective date constitutes acceptance. The current Terms are always at https://textilecost.com/terms.

We may add, modify, or discontinue features with reasonable notice. We will not remove the data export functionality without providing an alternative means to retrieve your data.

18. Governing law and disputes

These Terms are governed by the laws of India. Any dispute arising from these Terms or the Service shall be subject to the exclusive jurisdiction of the courts in Noida, Uttar Pradesh, India.

Before initiating formal proceedings, both parties agree to attempt to resolve disputes through good-faith negotiation for at least 30 days following written notice of the dispute.

19. Entire agreement

These Terms, together with the Privacy Policy and any additional terms presented at signup (e.g., Enterprise plan addendum), form the entire agreement between you and TextileCost. They supersede all prior agreements or representations.

If any provision is held unenforceable, the remaining provisions continue in full force. Our failure to enforce a provision is not a waiver of our right to do so later.

20. Contact

Questions about these Terms: